Simon has a new job managing a small team. Everyone is on board except one very employee who is rude, disrespectful and seems determined to cause problems. Workplace psychologist Dr Rob Yeung has some timely advice to turn the situation around.

When was the last time you approached your business as if you were a brand new customer? What would your customers say about how you greet them, how you treat them, and how you talk about/treat your co-workers?

It's not a fact of life that a "problem" means defeat. That's a connection you're choosing to make. Like beauty, a problem is in the eye of the beholder. There's no need to tack towards the negative as soon as a problem presents itself. In fact in many cases, a problem can be a blessing in disguise.